I was shopping this morning in a local store that sells gift wrap, ribbons, and boxes and there were two people in the store….me and some guy who was buying a single sheet of gift wrap and a piece of ribbon. He paid his money and then set this little box on the counter and asked if they would please wrap it for him. There were 4 clerks standing behind the counter…..FOUR….and none of them moved – finally one said, “I’m sorry, we don’t wrap gifts here.” The man then asked if they knew where he could get his gift wrapped – all four of them shook their heads back and forth and one whimpered a “sorry.”
Four employees with NOTHING to do… tape and scissors on the counter and not one of them could help this guy! So I asked if I could use some of their tape and told the guy I would be happy to wrap his gift for him. He was so happy! “Oh thank you, thank you, you are most kind!” He even bowed a little!!! (He was not an American – hence the bow….which I could get used it!) It took me all of 2 minutes to wrap his gift, tie on the ribbon and attach his card – while all four of the ejits behind the counter stood there and watched.
What has happened to customer service?!?! When a guy is buying gift wrap, well, that’s like me buying a carbuerator – I may know what it’s for but I would have no clue as to what to do with it! (I don’t even actually know what it’s for but that’s not the point!) This man basically needed a favor – a very SMALL favor – something that someone with any business sense (or common courtesy) should have been happy to oblige. So they don’t wrap packages – would it have hurt them to wrap this one customer’s gift?? Possibly keeping him as a customer? I could understand them saying no if the place was busy or if he asked to have several items wrapped….but really…..when a man asks for help with gift wrap, isn’t that a little bit like watching a wounded animal? I just don’t understand how they could have refused!
That’s my soapbox for today…..I’m glad I was there to help him – one good deed deserves another…what did you do today?